The Global Sourcing & Cloud Summit presented by The World BPO/ITO Forum is an exclusive executive summit is tailored for C-suite and senior decision-makers from mid to large-cap U.S. enterprise companies, currently using sourcing and cloud services or interested in evaluating these opportunities. This Summit brings together peers from around the world to share insight and knowledge on IT and business process sourcing including cloud services, data security / sovereignty, and a whole host of other technology trends and operational best practices and challenges. The Global Sourcing Council is proud to be a Summit Partner.

The World BPO/ITO Forum Post-Event Press Release

Filippo Passerini, CIO, P&G as Keynote at World BPO/ITO Forum 2014, Discussed BPO/ITO Transformation Driven by Innovative Business Models – Cloud, Mobile and Social

The seventh annual World BPO/ITO Forum,, which took place in NYC on June 2-3, 2014 provided key insights from global leaders on how best to drive innovation and growth through latest technology trends such as cloud, mobile and social.

NEW YORK, NY – July 10, 2014 – For business and IT executives planning their strategies… the 7th Annual World BPO/ITO Forum,, held June 2-3, 2014 in New York, gave some key insights and best practices on how to drive innovation and growth through latest technology trends such as cloud, mobile and social.

“We are living through a sea of change in sourcing strategy”, says Jim Noble, Principal of The Advisory Council and Chairman of The World BPO/ITO Forum. “Businesses have matured beyond mere cost arbitrage, and have recognized the benefits of agility and time-to-market offered by a services-oriented approach. These benefits offer a much bigger prize than the simplification agenda, but only if sourcing becomes a core competency of that client company. Noble adds “This is where The World BPO/ITO Forum made a real difference — by enabling buyers and sellers of services to meet each other, and by encouraging experts to share insights in a friendly environment”.

Themed “Re-Inventing Global Sourcing: Cloud, Mobile and Social ” the Forum provided a peer-to-peer group learning and influential networking atmosphere for 250+ senior IT executives currently using or evaluating BPO (business processing outsourcing) and/or ITO (IT outsourcing) services. With a roster of 55+ global thought-leaders and forward-thinkers as speakers. “The conference provided invaluable insight into how globalization and disruptive technological changes are making the old multinational structure obsolete” says Kartik Kilachand, CEO & Co-Founder, The World BPO/ITO Forum.

Marv Adams, COO, TD Ameritrade Holding Corp, as opening keynote speaker, described the tremendous challenge of the new disruptive forces of SMAC.

“Interdependency, emerging from dense and global interconnectedness has created many opportunities, but has also been at the core of a whole new set of management and leadership challenges.  Those who transition well will thrive and those who are slow to change will miss most of the opportunities.”

Topics discussed included leveraging cloud computing and mobility, unlocking innovation, multi-vendor approaches, managing risk, and the economic and social impact of global sourcing, among other issues.

Additional highlighted speakers included:

  • Anil Bajpai, SVP and Global Head of BPO, IGATE
  • Robert Dunigan, SVP, Shared Services, Four Seasons Hotels and Resorts
  • Tanvir Khan, VP and Global Head of BPO, Dell
  • Chris Lord, SVP, Global Growth Strategy and Marketing, Hinduja Global Solutions
  • Lee Coulter, CEO Shared Services Organisation, Ascension Health
  • Carol Foley, EVP, Director of Knowledge, Leo Burnett Worldwide
  • Chip Wagner, CEO, Alsbridge

Filippo Passerini, as closing keynote of the first day, clearly emphasized that “The BPO landscape is changing fast, driven by new technology and innovative business models. Strategic partnerships are as critical as ever, but the ‘how’ for partnership value creation is changing significantly. The World BPO/ITO Forum provided strategic insight into three key considerations – innovators, relationships and agreements – that will help determine the future of BPO.”

As an indication of how technology is transforming outsourcing and offshoring, the Forum was sponsored by global service providers such as IGATE, Dell, Sutherland, Accenture, Cozen O’Conner, as well as, by emerging offshore country delegations such as Argentina, Bangladesh, Malaysia, Nova Scotia, Poland, Puerto Rico and Trinidad and Tobago,

Tanvir Khan, Global Head, Dell BPO states “This was Dell’s second year as a sponsor of The World BPO/ITO Forum. Besides carefully crafted content, peer networking and building awareness amongst buyers, I value the access to the Forum’s core team”.

“Companies are re-thinking their offshoring strategies – as the global cost labor arbitrageis narrowing” says Kartik Kilachand. Outsourcing is no doubt a contentious issue, particularly in light of the struggling U.S. economy. “American jobs going overseas is still an emotive subject,” says Mr. Kilachand. “Like it or not, the phenomenon of global sourcing is here to stay. The challenge now is how best to manage it”.

Chris Lord, SVP, Hinduja Global Services expressed his sentiments on the two-day Forum “… it provided thought-provoking insights into the new directions companies need to consider in a social, mobile, and cloud enabled world where growth requires innovation and cost savings require new approaches to automation.”

“Global sourcing has become a transformational lever that empowers businesses to take on new competition. This exclusive Forum provided opportunities to interact, learn & share issues, challenges and solutions from some of the world’s leading thought-leaders on the economic, political & technical impact of global sourcing.” further explains Mr. Noble.

To that end, The World BPO/ITO Forum has become the leading C-level executive event of its kind. “With a strong roster of speakers, practitioners and service providers participating in the discussion this year, I believe we are well on our way to become the ‘Davos’ for strategic sourcing,” says Mr. Kilachand.

The eighth annual World BPO/ITO Forum is scheduled for June 16-17, 2015.


The Business Case for Impact Sourcing Panel Discussion at the World BPO/ITO Forum

Nish Acharyra
Most Recent Director of Innovation & Entrepreneurship, Obama Administration;
Senior Advisor, Northeastern University

Kartik Kilachand, Head Held High
Dan Lang, Sutherland Global Services
Pumela Salela, Global Sourcing Council
Sarah Troup, The Rockefeller Foundation

Session Description:
Impact Sourcing burst onto the scene several years ago as a promising tool for economic development, job creation and to bring technology to a broader swath of the world’s societies. Over the last few years, we have seen several companies and non-profits enter this space, and to various extents provide proof of concept that rural communities in the developing world can provide sourcing services to major corporate and government clients. These firms select and train their employees, and secure work that has traditionally gone to large IT companies to manage call centers, provide online customer support, provide back office functionality and quality assurance testing, to name a few tasks. But while the concept has been proven, we have seen very few of these organizations to scale beyond their initial geographic area. The reasons for this include management challenges, hesitation from larger companies to use impact sourcing firms, and the lack of a defined pathway for these firms to secure contracts and scale their organizations.

This session will specifically address challenges that Impact Sourcing is facing and discuss ideas on creating a scalable model – both on the demand & supply side which can significantly make a social and economic impact.

Key Learning Points:

  •     Hear who has been the most successful at scaling to date
  •     Discover the business models that are succeeding in this space – for profit, hybrid or non-profit
  •     Learn what can be done to convince larger companies to use impact sourcing
  •     Understand the role Governments play in enabling a policy that converts Islands of Excellence into mainstream successes

The World BPO/ITO Forum – Re-Inventing Global Sourcing: Cloud, Mobile and Social (June 2-3)

The 2014 World BPO/ITO Forum is themed “Re-Inventing Global Sourcing: Cloud, Mobile & Social”. Global thought-leaders will provide valuable insights and actionable best practices that will help solve your current business and technology challenges.

WBPO '14 Conf Brochure_Cover

The World BPO/ITO Forum June 2-3, 2014 in New York, NY

This year’s program is designed specifically to deliver valuable insights and best practices for driving innovation and growth with technology trends, such as cloud, mobility and social networks.

The session agenda, will initiate thought-sharing discussions surrounding the strategic and operational challenges that executives face in developing and/or managing a successful global sourcing arrangement.

The Global Sourcing Council is a proud partner of The World BPO/ITO Forum. At this valuable gathering, you will have the opportunity to listen and learn from these global leaders:

Keynote: Seeing Systems…The Key to Agility
Marv Adams
Chief Operating Officer
TD Ameritrade Holding Corp.

Keynote: Strategic Partnerships for Value Creation
Filippo Passerini
Group President – Global Business Services;
CIO, Proctor & Gamble

Additional Keynote Sessions:

Anil Bajpai, SVP and Global Head of Business Process Outsourcing (BPO), iGate
Bask Iyer, CIO, Juniper Networks

In less than two days, you will

Submit Your Registration Request

We urge you to submit your registration request to join this exclusive and unique thought-sharing Forum taking place June 2-3, 2014 in New York City.

Additionally, there is a limited number of complimentary VIP conference passes available to qualified enterprise practitioners on a first come, first serve basis. To apply for a VIP pass, please register at, by entering code: VIPGSC, and be sure to click “apply code”.

* PLEASE NOTE: All registrations are considered requests until they are reviewed and approved. Registration fees may apply based on registration category qualification.